Tenant Information
Find everything you need.
Quick Links & Information
Create or Log into Your Portal
Get Started
Sign up for your online portal if you haven't already. This will allow you to pay rent online and view your leasing docs.
Log In
If you already have an account, use this link to login to your portal anytime. Save this link to your bookmark bar.
Moving In/Out
Check out our resources for moving in or out of your rental property or HOA Community home or condominium.
24/7 Concierge Maintenance Service
Follow these protocols for a smooth maintenance experience.
Call or text the number below and you will get a quick text back with a web link to let us know your availability. You’ll then get a notice of when to expect someone.
Call or Text: 614.810.8604
Troubleshoot
We will triage and troubleshoot your problem over the phone.
Repair
If we can't help, we will promptly send a repairman for a quick fix.
Follow Up
Let us know that your maintenance request has been resolved.
Please Read!
Resident FAQ's
Your rent is always due on the first of the month (unless your lease specifies differently). There is a 4 day grace period where your rent will not be considered late. After this, late fees will be applied according to the amount listed on your lease. It is suggested that you pay your rent via your online tenant portal via your checking account. There is no fee to use your checking account, but credit cards to charge a % that is billed by the credit card company.
Be sure to provide your forwarding address on the move in/move out page and give the proper 30-day notice for move out. If the property is left in the proper condition and all instruction are followed properly your deposit will be returned to you within 30 days AFTER the end of your lease or you have vacated the property (whichever comes last). Please refer to the itemized list of deductions if any deductions were made. If you would like to dispute a deduction please follow the instructions on the form.
You can always access your maintenance portal with this link (same as the tab under “tenants” in the navigation menu or provided in your tenant portal). From here you can monitor the status of your request and schedule a time with the vendor. Under no circumstances should a maintenance request be placed directly by phone, text, or email to one of our real estate agents or representatives.
Anything relating to the property under the lease that is threatening to life, health or
the integrity of the property is considered an emergency. If you are in serious danger personally, contact the proper authorities before contacting management.
Fire: Call the Fire Department immediately then notify our office.
A/C Repair: If the outside temperature is exceeding 95 degrees.
Heater Repair: If outside temperature is falling below 40 degrees.
Clogged Toilet or Drain: Per your lease, it is your responsibility to call a plumber. If it turns out that there are roots in the line or something is physically wrong with the plumbing we will contract with a company that can make the repair in a timely manner.
Pipe Broken: Turn off the water valve to pipe or exterior water main until contractor arrives.
Broken Doorknob, Lock or Window: Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, the resident should wait until regular business hours before contacting management.
No Hot Water: Only if there is absolutely no hot water and it is between the hours of 9:00 am and 5:00 pm
Monday – Friday. If there is no hot water at any other time please use temporary measures and we will work to restore it as soon as we can.
No Electricity: Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault and that there is not an outage in the area. 2.) After Resident has checked all the breakers by flipping ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke of smell remove all plugs and turn off switch if necessary call the fire department.
These are the basic call that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office or log into your portal and ask for maintenance.
A few examples include locking yourself out of your home (you can contact a locksmith off hours), appliances not working, pest control, clogged toilets, etc. Core Select, Inc and the owner of the property are not responsible for food loss from a refrigerator going out, or lodging due to HVAC or plumbing failures. We understand these things can be frustrating, but it is, unfortunately, part of living in a home or condo. Rest assured that we are always doing our absolute best to get your home back to normal and will do so in a timely manner.
In most cases, the tenant will be responsible for pest control services that were not previously present at the property, such as bed bugs, fleas, mice, or other pests that have since entered the house. In certain circumstances, Core Select will make a determination if the landlord is instead responsible and will then make the arrangements for pest control services. Under no circumstances should a tenant retain pest control services on their own with the expectation of being compensated.
